Refund policy

RETURN POLICY

Custom items can't be returned due to items being custom

made, unless damaged due to shipping.

To be eligible for a return, your item must be in the same condition that you received it,

unworn or unused, with tags, and in its original packaging. You’ll also need the receipt

or proof of purchase.

To start a return, you can contact us at email info@limebtqe.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions

on how and where to send your package. Items sent back to us without first requesting

a return will not be accepted.

Please note that returns will need to be sent to the following address:

3495 Buckhead Loop NE

Bldg. 115 Unit 18791

Atlanta GA 30326

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is

defective, damaged or if you receive the wrong item, so that we can evaluate the issue

and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers,

or plants), custom products (such as special orders or personalized items), and

personal care goods (such as beauty products). We also do not accept returns for

hazardous materials, flammable liquids, or gases. Please get in touch if you have

questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if

the refund was approved or not. If approved, you’ll be automatically refunded on your

original payment method within 10 business days. Please remember it can take some

time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please

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